Your data rights and deleting your account
App: UnPeel (Android, Google Play) Developer: Kerd, MB, company code 308115541, Sodų g. 1, Rūdaičių k., LT-97230 Kretingos r., Lithuania Contact: support@kerd.lt
This page explains how to delete your UnPeel account — in the app or without it — what is deleted, what is kept and for how long, and how to use your other rights. The details of what we process are in our Privacy Policy.
1. Before you delete: cancel Premium
Deleting your account does not cancel a Premium subscription. Google Play bills it, so cancel it there first:
- Open Google Play, tap your profile picture, then Payments & subscriptions → Subscriptions.
- Choose UnPeel and tap Cancel subscription.
In the app, Profile → Manage or cancel subscription takes you to the same place.
2. Delete your account in the app
- Open UnPeel and go to Profile.
- Tap Delete account (in the Privacy & legal section, or at the bottom of the screen).
- Type DELETE in the box.
- Tap Delete.
Your account is deleted straight away. You are signed out, and you cannot undo it.
3. Delete your account without the app
If you no longer have the app or cannot sign in:
- Send an email to support@kerd.lt from the email address of your UnPeel account. If you signed in with Google, that is your Google email address.
- Write "Delete my UnPeel account" in the subject.
What we check. We check that the email comes from the address of the account. If it comes from another address, we ask you to write from the account's address or to confirm the request another way. We never ask for an identity document.
When. We delete the account and confirm to you by email within one month of receiving your request.
4. What is deleted, and what is kept
Deleted when you delete your account
- your account: email address, password hash, and Google sign-in link;
- your profile: display name, avatar, usage statistics, preferences;
- your consent and acknowledgement records;
- every scan: photos, the text read from them, results, barcodes, country, timings;
- your favourites;
- your dietary restrictions and allergies;
- your scan allowance, credits, charge receipts and ad reward records;
- the app's event records about you;
- error logs that are still linked to you;
- your private copies of results in our cache;
- your customer record at RevenueCat, our subscription provider.
Your scans also leave the shared product index, so other users no longer see their product results.
Kept, and for how long
| What | Why | How long |
|---|---|---|
| Backup copies of our database | Recovery after a failure | Overwritten within 30 days |
| Records of our AI requests and replies, which contain label text, and records of ingredient rating runs | Checking and improving results, recomputing without new AI calls | Kept, without any link to you or your account |
| Error logs older than 90 days | Finding recurring faults | Kept, without any link to you (the user id was already removed) |
| Ingredient names learned from your labels, in our shared ingredient catalogue | Recognising ingredients for everyone | Kept; the catalogue contains no personal data |
| Shared cached analyses of products | Fast results for the same label | Kept; they contain no label text, no photo and nothing about you |
| Reports you made about wrong company records | Keeping a record of corrections | Kept, without any link to you |
| Accounting records of a purchase, where the law requires | Accounting law | 10 years |
| Emails you sent us | Answering you, and possible claims | As long as needed, then up to 3 years |
Nothing else is kept.
5. Delete only some data
You can delete some data and keep your account:
| What | How |
|---|---|
| A failed scan | History → the failed scan → Delete |
| Any other single scan | Email support@kerd.lt with the product name and the date of the scan. We delete it within one month. |
| Your dietary restrictions and allergies, and your consent to process them | Profile → Dietary Restrictions → Withdraw permission & delete my health data |
| Your consent to personalised ads | Profile → Privacy & ad settings |
| A favourite | Tap the heart on the scan again |
Deleting a scan also removes it from the shared product index, and removes the link between that scan and our records of AI requests.
6. Your other rights
| Right | How |
|---|---|
| Access — get a copy of your data | Email support@kerd.lt. We send it within one month. |
| Export (portability) | Profile → Download my data creates a JSON file with your profile, scans, favourites and dietary data. |
| Rectification — correct wrong data | Change your display name in Profile → Display name and your restrictions in Profile → Dietary Restrictions. For anything else, email us. |
| Objection — to processing based on our legitimate interests | Email support@kerd.lt. See section 3 of the Privacy Policy. |
| Restriction — pause processing, for example during a dispute | Email support@kerd.lt. |
| Withdraw consent | For health data and personalised ads, as in section 5 above. |
| Human review of an automated result | Email support@kerd.lt. |
| Complaint | To the State Data Protection Inspectorate (Valstybinė duomenų apsaugos inspekcija, VDAI) (https://vdai.lrv.lt), or to the data protection authority of your own EU country. |
Requests by email: write from the address of your account. We answer within one month. For complex requests we may need up to two more months; if so, we tell you within the first month. It is free.